Terms of service
TERMS OF SERVICE — DARKOY GLOBAL LIMITED
Last Updated: September 5, 2026
Welcome to Darkoy. This website and online store are operated by Darkoy Global Limited (“Darkoy,” “we,” “us,” or “our”).
These Terms of Service govern your access to and use of our website, products, and services. By visiting our website, placing an order, or purchasing a product from us, you agree to these Terms of Service and the other policies published on our website.
If you do not agree with these terms, please do not use our website or purchase our products.
1. Business Information
Business Name: Darkoy Global Limited
Business Address: 53 Akhionbare Street, Off Ihama Road, GRA, Benin City, Edo State, Nigeria
Email: info@darkoyglobal.com
Telephone: +234 810 710 5670
2. Online Store Terms
By using our online store, you agree to use the website and our services only for lawful purposes.
You must not use our website, products, or services for fraudulent, unlawful, abusive, or unauthorized activities.
We reserve the right to refuse or cancel an order where reasonably necessary, including where we reasonably suspect fraud, unauthorized payment activity, pricing errors, product unavailability, or misuse of our services.
Where we cancel a paid order and payment has already been successfully received, an appropriate refund will be provided in accordance with our Refund Policy and applicable law.
3. Products and Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, specifications, prices, availability information, and other product details.
However, product colours and appearance may vary slightly from images displayed on your device due to screen settings, lighting, manufacturing variations, or other reasonable factors.
Some products may be supplied or fulfilled by third-party suppliers. Product availability is therefore subject to current stock and, where applicable, supplier availability.
If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible and offer an appropriate alternative or refund where applicable.
4. Prices and Payments
Product prices are displayed on our website in the currency indicated at checkout.
Prices may change from time to time. Changes will not normally affect orders that have already been accepted and paid for, except where there is an obvious pricing error or where otherwise permitted by law.
Customers are responsible for reviewing the total order amount, including applicable shipping charges, taxes, duties, or other charges displayed or communicated before completing a purchase.
Payment must be successfully completed through one of the payment methods available at checkout before an order can be processed.
5. Order Acceptance
Submitting an order does not necessarily mean that the order has been finally accepted.
We may verify payment, product availability, shipping information, and other relevant order details before processing an order.
We reserve the right to cancel an order where a product is unavailable, payment cannot be verified, an obvious pricing or listing error has occurred, fraud is reasonably suspected, or fulfilment would violate applicable law.
If we cancel an order after receiving payment, any applicable refund will be processed according to our Refund Policy.
6. Order Cancellation
Customers may request cancellation within twenty-four hours of placing an order, provided the order has not already been processed or dispatched.
Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible.
To request a cancellation, contact us promptly at info@darkoyglobal.com with your name and order details.
Approved cancellations will be refunded in accordance with our Refund Policy.
7. Shipping and Delivery
Orders are generally processed within one to three business days after successful payment.
Estimated delivery times depend on the customer's location, product availability, supplier location where applicable, courier service, customs processing, and other relevant circumstances.
The estimated delivery periods applicable to orders are provided in our Shipping Policy.
Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
Where tracking information is available, it may be provided to the customer after dispatch.
8. International Orders
Darkoy may accept orders from customers outside Nigeria where international delivery is available.
International customers may be responsible for customs duties, import taxes, clearance charges, or other fees imposed by their destination country unless otherwise stated during checkout.
Customs processing may also affect delivery times.
Customers are responsible for ensuring that products they purchase may legally be imported into their destination country.
9. Returns and Refunds
Eligible customers may request a return within seven days of receiving an order, subject to the conditions stated in our Return and Refund Policy.
Returned products generally must be unused, unworn, and in their original condition and packaging, where applicable.
Certain products may not be eligible for return once opened or used where hygiene, health, safety, or other lawful restrictions apply, except where an item is defective, damaged, incorrect, or where applicable law provides otherwise.
Approved refunds are generally initiated within five to ten business days. The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
Please review our Return and Refund Policy for complete information.
10. Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged, or defective product, please contact us promptly at info@darkoyglobal.com.
We may request reasonable information, including your order number and photographs of the item, to help us assess and resolve the issue.
Where the claim is accepted, we will provide an appropriate remedy in accordance with our policies and applicable consumer-protection law.
11. Third-Party Suppliers and Services
We may use third-party suppliers, fulfilment providers, payment processors, shipping companies, technology providers, and other service providers to operate our business and fulfil customer orders.
Your use of certain third-party services may also be subject to the applicable provider's terms and policies.
We are not responsible for third-party actions outside our reasonable control, except to the extent that applicable law makes us responsible.
12. Intellectual Property
Unless otherwise stated, the Darkoy name, branding, website design, original text, graphics, logos, and other original content belonging to Darkoy Global Limited are protected by applicable intellectual-property laws.
Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.
You may not reproduce, distribute, sell, modify, or commercially exploit our protected content without appropriate authorization.
13. Prohibited Uses
You may not use our website to engage in unlawful or fraudulent activities; interfere with the security or operation of the website; submit false or misleading information; attempt unauthorized access to our systems; infringe intellectual-property rights; distribute malicious software; or otherwise use our services in violation of applicable law.
We may restrict access to our services where reasonably necessary to protect our customers, business, website, or legal rights.
14. Personal Information and Privacy
Personal information submitted through our store is handled in accordance with our Privacy Policy.
Please review the Privacy Policy available on our website for information about how personal information is collected, used, disclosed, and protected.
15. Website Availability
We aim to keep our website and online services available and functioning properly. However, temporary interruptions may occur because of maintenance, technical issues, third-party service interruptions, or circumstances outside our reasonable control.
We do not guarantee that the website will always operate without interruption or error.
16. Limitation of Liability
To the extent permitted by applicable law, Darkoy Global Limited will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms of Service excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
17. Governing Law
These Terms of Service are governed by the applicable laws of the Federal Republic of Nigeria, without limiting any mandatory consumer rights that may apply to customers in other jurisdictions.
Any dispute will be handled in accordance with applicable law and the jurisdiction of the appropriate courts or dispute-resolution authorities.
18. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our operations, services, policies, or legal requirements.
The latest version will be published on our website with an updated revision date.
Continued use of the website after an updated version becomes effective constitutes acceptance of the revised terms to the extent permitted by applicable law.
19. Contact Information
Questions about these Terms of Service or an order may be sent to:
Darkoy Global Limited
53 Akhionbare Street, Off Ihama Road
GRA, Benin City, Edo State, Nigeria
Email: info@darkoyglobal.com
Telephone: +234 810 710 5670